FAQs

You will receive a confirmation email once your order has been received and another email with tracking information as soon as your order has shipped. Delivery times vary by destination, but most [...]

Orders are processed Monday through Friday during standard business hours. Standard processing time is 3-5 business days, but we do our best to process all orders as quickly and efficiently as [...]

Essentiel proudly ships from Malibu, California to the US, US Virgin Islands, and Canada via USPS First Class and Priority Mail. We are also excited to announce that we have further expanded to [...]

For most people, 1 pump from the big bottle (8.4 OZ), or 4 pumps from little bottle (1.7 OZ) works well for the face. That said, everyone’s skin is different, so some may need more lotion to [...]

All skincare products containing aqueous/liquid materials require a preservative system to maintain freshness and avoid serious health risks. Essentiel Moisture is free of parabens, [...]