ESSENTIEL MOISTURE FAQs
Where is Essentiel Moisture made?
Essentiel was first conceived in Malibu CA, in Adele Uddo's kitchen, then perfected in the lab with the help of a top LA formulator. Our lotion is made with love in Southern California.
Do you test on animals?
Never! Only on ourselves and through certified testing clinics that observe cruelty-free practices.
Is Essentiel Moisture vegan?
Yes. Essentiel Moisture is free from any animal derived ingredients.
Is Essentiel Moisture organic?
While many of our ingredients are organically farmed, Essentiel Moisture is not certified organic. Often certification comes down to cost - for the farmer as well as the consumer. Using safe, natural ingredients is our top priority, as is providing a quality product at an affordable price. In order to accomplish this, we have learned that we must find a balance between our idealistic roots and our realistic aspirations. Deciphering the difference between organic and certified organic often comes down to more money for everyone involved.
There are certain ingredients that sound like chemicals. Are they as scary as they sound?
All of our ingredients have been carefully considered and are included because they serve an essential purpose. Many benign ingredients may sound scary, like Polyglyceryl-2 stearate, yet in reality, this natural plant-derived oil and water emulsifier prevents and repairs skin damage. Likewise, Vitis Vinifera, is the industry standard term for grapeseed oil. For more information on these and all our ingredients, please visit our ingredients page.
Will the botanical or essential oils in Essentiel Moisture make my skin appear oily?
No. The natural oils used in Essentiel Moisture help restore skin's moisture balance. They should not cause breakouts or congest pores. Our lotion absorbs easily and does not leave skin feeling greasy or looking shiny.
Why should I put the same lotion on my face as I do on my body? Can I put any body lotion on my face? Likewise, can I put any face cream on my entire body?
Essentiel Moisture was formulated for the face, but it’s exceptionally beneficial for all parts of the body. You wouldn't want to use a conventional body lotion on your face since skin is more sensitive and delicate there than other areas. Our face is also the most prioritized part so we've formulated Essentiel with ingredients fine enough for a premiere 'face' lotion. The answer ultimately comes down to quality. It's like comparing olive oil to Crisco. You can cook with either and both will get the job done, though olive oil is clearly the healthier and more versatile choice. You wouldn't ruin your artisanal baguette by dipping it in Crisco, whereas an exceptional olive oil would be the perfect complement. Other than certain celebrities who may use expensive face creams over their entire body before walking the red carpet, few of us can afford such luxuries. Essentiel allows you to indulge your face and every part of you with premium ingredients at a reasonable price.
What artificial fragrances and colors are in Essentiel Moisture?
None! Essentiel Moisture includes only the essentials. If it doesn't serve a purpose or benefit your skin, it's not in there! The clean fresh scent of Essentiel Moisture comes from a special blend of essential oils, derived from plants and flowers. Whenever 'fragrance' is listed as an ingredient, it is often an umbrella term for several chemicals - including known allergens - that companies are not required to disclose. Artificial colors and dyes are often added to personal care products, and these synthetic ingredients can have unpleasant and even dangerous side effects. Essentiel Moisture's creamy color is the result of our combination of clean ingredients. Essentiel Moisture is FREE OF: FREE OF: Parabens * Sulfates * Phthalates * Artificial Fragrances/Dyes * GMOs * Petrolatum Silicones * PEGs * Formaldehyde * Gluten
I’m noticing an improvement in my complexion and my skin looks better all over my body!
We LOVE hearing how Essentiel Moisture is helping people achieve healthier skin. Adele spent years perfecting the Essentiel formula to fulfill her own needs as a professional parts model. But before moving on to standardized laboratory-based testing to ensure the highest levels of safety and quality, she asked her friends and family for their unfiltered feedback. When her toughest critics began seeing results and demanding more product, she knew she had landed on a recipe she could proudly put her name on. Unfortunately many products on the market are filled with cheap, questionable and even toxic ingredients, yet put in pretty packaging and sold at an inflated price. Essentiel uses only the most effective ingredients we know to benefit the entire body from head to toe.
I have sensitive skin. Can I use Essentiel Moisture?
Essentiel Moisture was created to benefit all skin types. Formulated with sensitive skin in mind and tested extensively, Essentiel Moisture is a healthy addition to any skincare regimen. We recommend if you have any concerns or allergies to any of our ingredients, to consult a dermatologist or healthcare professional.
What preservatives are in Essentiel Moisture and why are they included in your formula?
All skincare products containing aqueous/liquid materials require a preservative system to maintain freshness and avoid serious health risks. Essentiel Moisture is free of parabens, formaldehyde, ethoxylated ingredients and other synthetic preservatives that are known toxins and can irritate the skin. In order to extend the shelf life past a few days, and to uphold the integrity (and safety) of our product, we include food-grade citric acid and potassium sorbate - two preservatives commonly used in natural foods and skincare. The antibacterial properties of Honeysuckle Extract (both Lonicera caprifolium and Lonicera japonica) further protect Essentiel from harmful bacteria, microbes and mold growth. Our preservatives are not only safe, but may also provide added benefits to your skin.
Is there a scentless version of Essentiel Moisture I can buy?
The clean, fresh scent of Essentiel Moisture comes from its special blend of essential oils and botanicals. No added artificial fragrances. Our scent is subtle enough that it will not compete with your perfume or any other fragrance you choose to wear. If you are particularly sensitive about smell, we'd be happy to send you a complimentary sample so you can see for yourself how mild this moisturizer really is! Please email email@example.com with your mailing address and use the subject line SCENTSITIVE.
How much Essentiel Moisture should I use on my face?
For most people, 1 pump from the big bottle (8.4 OZ), or 4 pumps from little bottle (1.7 OZ) works well for the face. That said, everyone’s skin is different, so some may need more lotion to hydrate drier skin. Others can stretch that amount to include their neck and/or chest area. Notice how your skin feels and if you need more moisture, apply more product. Your skin will always appreciate the extra nutrients, so feel free to be liberal and enjoy!
SHIPPING & HANDLING FAQs
Where does Essentiel by Adele ship?
Essentiel proudly ships from Malibu, California to the US, US Virgin Islands, and Canada via USPS First Class and Priority Mail. We are also excited to announce that we have further expanded to include delivery to Europe, UAE, Hong Kong, Iceland, Singapore, Australia, New Zealand, Austria, Switzerland, Greece, Japan, South Korea, India, Russia, Czech Republic, Colombia, Puerto Rico, Lebanon, Israel, Thailand, Brunei, Peru, Brazil, Argentina, Bermuda and the Phillipines! For orders in other countries, please contact us at firstname.lastname@example.org and we will do our best to complete your order!
How long will it take for my order to ship?
Orders are processed Monday through Friday during standard business hours. Standard processing time is 3-5 business days, but we do our best to process all orders as quickly and efficiently as possible.
Once shipped, how long until I receive my order?
You will receive a confirmation email once your order has been received and another email with tracking information as soon as your order has shipped. Delivery times vary by destination, but most USPS shipments arrive in 3-5 business days of the shipment date. For international orders, the average transit time is about 4-10 days depending on location. Please contact us directly at email@example.com for expedited shipping and processing requests.
How much does shipping cost?
We use USPS First Class and Priority shipping methods to keep costs as low as possible while insuring your orders. Shipping costs for US and US Virgin Island orders are calculated based on your cart total. [sc name="Shipping Table"] Shipping costs for international orders are based on destination. [sc name="Shipping Table International"] Please note that international shipments will take longer than domestic orders. We cannot guarantee delivery dates but will do our best to get your order to you as quickly as possible. Tracking information will of course be available after your order ships. You, the buyer, are responsible for any duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
CUSTOMER ACCOUNT FAQs
How do I create an account?
How can I track my order?
To track your order, go to Order Tracking. You can also find this link (1) in our toolbar (top left of the screen and just above the logo) and (2) the My Account dropdown. Once you are at the Order Tracking page, simply enter your Order ID and press the "Track" button. The Order ID can be located on your receipt and in the confirmation email you should have received.